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Customer Comments & Testimonials
We're thrilled to receive so many great comments from our customers. We are always striving to be the very
best at what we do, so feedback is a great way to ensure we are heading in the right direction. If we
have visited you recently, let us know how you found our service.
"Absolutely excellent service from this company. Went the extra mile to help with time scale of fitting new cameras at our Community Centre.  The young men fitting the cameras were very professional and cleared up after they had finished. We would highly recommend this company. Most importantly they turn up when they say they are coming."
  Rainham & Wennington Association CCTV Chelmsford
   
"We are delighted Hewes Security installed the very first CSL connected partnered with Risco. With the growing popularity for end user apps, which directly compromisers reliable ARC connectivity, this product provides the best of both, so no compromise on professional monitoring"
  Graham Dean, Security Monitoring Centre LtdCCTV Chelmsford
   
"On first contact Gemma was very helpful and lovely to talk to. The engineer, Andrew, turned up on time and was very helpful and knowledgeable during the install, I could not fault the service Hewes Security provided from start to finish.

Thank you for your help, i'll be sure to recommend you to anyone in a similar position."
  Anonymous Customer, EssexCCTV Chelmsford
"Thank you to Hewes Security for their prompt and efficient service once again. We look forward to using you again in the future."
  St Swithuns Church, East GrinsteadCCTV Chelmsford
"Thank you so much to Hewes Security who fitted my house alarm, Steve did a brilliant job and explained everything clearly, nothing was too much trouble - well done.

He made everything neat and tidy and i'm not nervous to use this system after his guidance. I would highly recommend this company, very professional."
  Kim Derbyshire, EssexCCTV Chelmsford
"I would just like to tell you what a pleasant gentleman your Hewes Engineer is. He soon sorted all the replacement batteries, kindly moving furniture for me where necessary.

It gives us great peace of mind having our Hewes alarm system and with the back up of all your team. Your letter with the annual appointment date also worked perfectly.

So thank you very much from my husband and I."
  Mr & Mrs Marven, EssexCCTV Chelmsford
"Hewes Security have been providing a service to Family Mosaic for 10 years and they have never failed to meet our needs.

They play an important part of the security process within our organisation and without their support and understanding of the business, we would not be able to deliver the excellent service we strive to provide.

The engineers are friendly, helpful and knowledgeable and Matt Hewes is always available to discuss technical issues and concerns over the phone.

The administration team provide very good customer service and react to our demands in a professional manner.

Nigel Hewes, our Account Manager is available 24-7. He responds to every request and query within minutes, if not immediately. He understands what we are trying to achieve and will do whatever he can to help us reach our goal; working with us all the way.

Hewes Security tailor-make their service for each individual organisation, making them believe that they are their most valued customer; a process that has kept them on our preferred supplier list for the last 10 years."
  Tina Alderman, Family MosaicCCTV Chelmsford
"I would like to place on record my thanks to Nigel Hewes and your team of engineers for the smooth way in which this project has progressed.

The disruption to our business has been minimal. Dave Dellow & Aaron Flemming have ensured that the work in customer-facing areas has been completed out of normal business hours - which is very helpful - and everything has been left clean and tidy throughout the whole project."
  Steve Priddle, Think Ford DealershipCCTV Chelmsford
"I would like to thank all the staff at Hewes Security for your excellent service for the past 19 years. Many many thanks.

Very best wishes for Christmas and the New Year."
  Ms G. Davies, EssexCCTV Chelmsford
"Thank you for going the extra mile to help us out. The professionalism and the speed of your response in our hour of need was unbelievable. We feel so much safer now that we have a Hewes Security system fitted to keep our family and home secure!"
  Mr & Mrs Parker, Langley Mill, NottsCCTV Chelmsford
"Just to say a big thank you for all your assistance today at St. Margaret's church Downham. I was particularly impressed with James the young engineer. He was not only very polite but solved the problem quite logically and quickly. I know problems like this are a minefield to fault find. Thanks."
  John Edmundson, ChelmsfordCCTV Chelmsford
"Tim was incredibly helpful and thorough when carrying out the servicing on my alarm yesterday, he even took the time to go over aspects of the alarm that no-one else had in the past. All in all, I can't praise him enough."
  Mr Haynes, BlackmoreCCTV Chelmsford
"I just wanted to say thank you for sorting everything out with my alarm. I can't thank Tim the engineer enough, he was fantastic."
  Mr Cooper, DanburyCCTV Chelmsford
"Hewes Security provided our Academy with a 1st class service from the detailed survey and design, to the very thorough installation.They listened to our very specific requirements and went out of their way to ensure we got exactly what we desired. Hewes Security's work was of the very highest standard and I would highly recommend."
  Mr M. Jones, Globe AcademyCCTV Chelmsford
"Very happy with today's service. James was very polite and very tidy with how he carried out the service."
  Mr Diggens, EssexCCTV Chelmsford
"Glenn was very pleasant and efficient. The alarm installation went really well yesterday, very happy."
  Events Factor Ltd, Woodham WalterCCTV Chelmsford
 
"We have now used Hewes to install and maintain a security system in two different residential properties, and have been impressed both times by their care and professionalism. I would not hesitate in recommending them."
  Shelly Cawood - Essex CCTV Chelmsford
"I've just had my alarm service completed by very very helpful young man, he was knowledgable, very polite and very thorough, a credit to your company.

Thank you very much for such a great service."
  Mr Gater - Brentwood, Essex CCTV Chelmsford
"Thanks to the Alarm and CCTV systems installed by Hewes Security the attempted break in at our home in Chigwell was unsuccessful, Loughton CID on viewing the CCTV recording commented on the excellent clarity and speed that the company downloaded the images which hopefully will lead to an arrest and conviction. 
 
Over the years the system has been updated and the sensible suggestions by them have been added. The employees of
Hewes are tidy, contentious and punctual and if one was thinking of installing any security system I would recommend the firm 100%."
  Mr Williams - ChigwellCCTV Chelmsford
"I am so pleased with the service I received, from you. Gemma in particular was extremely helpful and your engineer, Andrew, was very helpful and knowledgeable throughout the installation of my new audible alarm system. I will definitely be using Hewes Security in the future and I would recommend you to anyone."
  Mrs Wall - EssexCCTV Chelmsford
"It's so nice to speak to someone that you can understand, is warm and friendly and knows what they are talking about. It seems a rare thing these days to get any sort of service.

Whenever anyone asks me about alarms etc. I will always point them to you."
  Simon - Maldon Jewellery, EssexCCTV Chelmsford
"I've just had a visit from Stefan and wanted to say what a pleasure it was to have him at our property, it was so nice to have someone like Stefan working for us.

I'd like to pass on my thanks and appreciation, your engineers are a credit to the company."
  Mr Hawkins, ChelmsfordCCTV Chelmsford
"I would like to commend Terry for his work here, which he completed this morning. He combined knowledge, professionalism and efficiency with friendliness and courtesy at all times. He showed respect for me and my home and was very good at explaining the options and how the system worked - an excellent young man."
  Mrs Angold, EssexCCTV Chelmsford
"Outstanding service from Hewes Security early this morning when our house alarm errored in Essex. Highly recommend them. Sleep tonight!"
  Andrew Bedford, EssexCCTV Chelmsford
"I recommend Hewes Security to all my friends and contacts, they are simply the best at everything they do and always provide a great service."
  Mr S. Bondarenko, SolarflyCCTV Chelmsford
"Hewes Security provided me with an excellent security system designed around our business needs. The installation took place while we were open for business and their staff were considerate and professional.

More importantly, the after sales Hewes have provided is fantastic, a forward thinking Company with traditional attentive service. They always answer the telephone day or night!."
  Mr A. Cribben, Club WoodhamCCTV Chelmsford
"Excellent service from the engineer and all the Hewes Security team. Highly recommended."
  Paul Barrow, Chingford, LondonCCTV Chelmsford
"Glenn was very pleasant and efficient. The alarm installation went really well yesterday, very happy."
  Events Factor Ltd, Woodham WalterCCTV Chelmsford
"Very happy with today's service. James was very polite and very tidy with how he carried out the service."
  Mr Diggens, EssexCCTV Chelmsford
"I just wanted to send a quick note to express how pleased I am with my alarm and the service from Hewes Security.

I've been very happy with the system that was fitted in February this year, and was impressed with the professionalism of your sales and installation staff, all of whom were polite, thorough and helpful. I have already passed on my recommendation to some friends and family following the installation.

Earlier this week the alarm triggered whilst I was not at home (thankfully it was a false alarm caused by a neighbourhood cat). I was really grateful for your staff member (Lisa) taking the time to call me straight away to notify me, even though we don't have a contract in place stating that Hewes are to notify me on activation. This additional level of customer care really impressed me, and helped me to deal with the situation quickly. Following this incident I have passed on to friends how impressed I've been with Hewes, and how happy I am that I chose to use Hewes for my alarm system.

I hope that my gratitude can be passed on to all of the staff at Hewes who have been involved in my contract; all are a credit to your company. I will certainly be recommending Hewes further to friends and family."
  Mr D. Slawson, EssexCCTV Chelmsford
"Excellent service from the engineer and all the Hewes Security team. Highly recommended."
  Paul Barrow, Chingford, LondonCCTV Chelmsford
 
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